Privacy Policy

1. Introduction

Iniciopropio ("we", "our" or "the company") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services.

This policy complies with Guatemala's data protection laws and international best practices in privacy. By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide to us directly when you:

• Complete contact forms on our website
• Communicate with us via email or phone
• Request information about our services

This information may include: full name, email address, phone number, organization, and any other data you choose to provide us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and visit duration
• Referral source (how you arrived at our site)
• Cookie data and similar technologies

3. Use of Information

We use the collected information for the following purposes:

• Respond to your inquiries and provide requested information
• Process and manage service requests
• Improve our website and services
• Send communications related to our services
• Comply with legal and regulatory obligations
• Protect our legal rights and prevent fraud

4. Legal Basis for Processing

We process your personal information based on the following legal bases:

• Consent: When you provide us with your explicit consent to process your information
• Contract performance: When processing is necessary to fulfill a contract or agreement
• Legitimate interest: When we have a legitimate interest in processing your information
• Legal obligation: When we must process your information to comply with the law

5. Sharing Information

We do not sell, rent, or commercialize your personal information. We may share your information in the following limited circumstances:

• Service providers: With third parties who help us operate our website and provide services
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In case of merger, acquisition, or asset sale

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device. We use the following types of cookies:

• Necessary cookies: Essential for website functionality
• Preference cookies: Remember your preferences and settings
• Analytical cookies: Help us understand how visitors interact with our site

You can manage your cookie preferences through our consent banner or by configuring your browser to reject cookies. However, this may affect site functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Strict access controls and authentication
• Regular security audits
• Staff training on data protection

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Criteria for determining retention periods include:

• The duration of our relationship with you
• Legal and regulatory requirements
• Dispute resolution needs

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request limitation of processing of your information
• Portability: Receive your information in a structured, commonly used format
• Object: Object to the processing of your information
• Withdraw consent: Withdraw your consent at any time

To exercise these rights, contact us through the information provided at the end of this policy.

10. International Transfers

Your information may be transferred and processed in countries outside Guatemala. In such cases, we ensure that appropriate safeguards are implemented to protect your information in accordance with this policy and applicable laws.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor without appropriate parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website with a new "last updated" date.

13. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, you can contact us:

• Address: 3era call 6-72 Sector A-3 zona 8 de Mixco Blvrd. San Cristobal, 6A Avenida A 3era, Cdad. de Guatemala
• Phone: +502 2499 9990
• Email: privacy@iniciopropio.com

14. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to file a complaint with the competent data protection authority in Guatemala.